Federal Register: May 22, 2003 (Volume 68, Number 99)
DOCID: FR Doc 03-12894
GENERAL SERVICES ADMINISTRATION
General Services Administration
OMB ID: [OMB Control No. 3090-0278]
DOCUMENT ACTION: Notice of a new one-time collection.
National Contact Center; Customer Evaluation Survey
DATES: Submit comments on or before: June 23, 2003.
Under the provisions of the Paperwork Reduction Act of 1995 (44 U.S.C. Chapter 35), the General Services Administration, Office of Citizen Services and Communications (OSCS), Federal Citizen Information Center, National Contact Center (NCC) has submitted to the Office of Management and Budget (OMB) a request to review and approve a new information collection requirement concerning Customer Evaluation Survey. A request for public comments was published at 68 FR 5293, February 3, 2003. No comments were received.
This information collection will be used to assess the public's satisfaction with the NCC service, to assist in increasing the efficiency in responding to the public's need for Federal information, and to assess the effectiveness of marketing efforts. The respondents include users of the NCC.
Public comments are particularly invited on: Whether this collection of information is necessary for the proper performance of the functions of the agency including whether it will have practical utility; whether our estimate of the public burden of this collection of information is accurate, and based on valid assumptions and methodology; ways to enhance the quality, utility, and clarity of the information to be collected, including through the use of automated collection techniques or other forms of information technology.
Agency information collection activities; proposals, submissions, and approvals,
This information collection will be used to assess the public's
satisfaction with the NCC service, to assist in increasing the
efficiency in responding to the public's need for Federal information, and to assess the effectiveness of marketing efforts.
B. Annual Reporting Burden
Responses Per Respondent: 1.
Total Responses: 2,250.
Hours Per Response: .05 (3 minutes).
Total Burden Hours: 112.5.
Obtaining Copies of Proposals: Requesters may obtain a copy of the
information collection documents from the General Services
Administration, Regulatory and Federal Assistance Publications Division
(MVA), 1800 F Street, NW., Room 4035, Washington, DC 20405, telephone
(202) 2087312, or by faxing your request to (202) 5014067. Please
cite 30900278, National Contact Center Customer Evaluation Survey in all correspondence.
Dated: May 15, 2003.
Michael W. Carleton,
Chief Information Officer (I).
FOR FURTHER INFORMATION CONTACT
Tonya Beres, Office of Citizens Services and Communications, at (202) 5011803.
addresses: Submit comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden to Ms. Jeanette Thornton, GSA Desk Officer, OMB, Room 10236, NEOB, Washington, DC 20503, and a copy to General Services Administration, Regulatory and Federal Assistance Publications Division (MVA), 1800 F Street, NW., Room 4035, Washington, DC 20405. Please cite OMB Control Number 30900278.