Federal Register: September 23, 2004 (Volume 69, Number 184)
DOCID: FR Doc 04-21339
DEPARTMENT OF HEALTH AND HUMAN SERVICES
Agency for Healthcare Research and Quality
NOTICE: NOTICES
DOCUMENT ACTION: Notice.
SUBJECT CATEGORY:
Agency Information Collection Activities: Proposed Collection; Comment Request
DATES: Comments on this notice must be received by October 25, 2004.
DOCUMENT SUMMARY:
This notice announces the intention of the Agency for Healthcare Research and Quality (AHRQ) to request the Office of Management and Budget (OMB) to allow the proposed information collection project: ``Voluntary Customer Surveys Generic Clearance for the Agency for Healthcare Research and Quality'' (formerly known as Voluntary Customer Satisfaction Survey Generic Clearance for the Agency for Healthcare Research and Quality). In accordance with the Paperwork Reduction Act of 1995, 44 U.S.C. 3506(c)(2)(A), AHRQ invites the public to comment on this proposed information collection request to allow AHRQ to conduct customers surveys.
This proposed information collection was previously published in the Federal Register on July 13, 2004 and allowed 60 Days for public comment. No public comments were received. The purpose of this notice is to allow an additional 30 Days for public comment.
SUMMARY:
Reader Aids; ; Agency information collection activities; proposals, submissions, and approvals,
SUPPLEMENTAL INFORMATION
Proposed Project
``Voluntary Customer Surveys Generic Clearance for the Agency for Healthcare Research and Quality.''
In response to Executive Order 12862, the Agency for Healthcare Research and Quality (AHRQ) plans to conduct voluntary customer surveys to assess strengths and weaknesses in agency program services. Customer surveys to be conducted by AHRQ may include readership surveys from individuals using AHRQ automated and electronic technology databases to determine satisfaction with the information provided or surveys to assess effect of the grants streamlining efforts.
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Results of these surveys will be used in future program planning initiatives and to redirect resources and efforts, as needed, to improve AHRQ program services. The current clearance will expire September 30, 2004. This is a request for a generic approval from OMB to conduct customer surveys over the next three years.
Method of Collection
The data will be collected using a combination of methodologies appropriate to each survey. These methodologies include:
Estimated Annual Respondent Burden No. of Average burden/ Total hours of Type of Survey respondents response burden Mail/telephone surveys.......................................... 51,200 .15 7,680 Automated/Webbased............................................. 52,000 D.163 8.476 Focus groups.................................................... 200 1.0 200
Totals...................................................... 103,400 NA 16,356 Request for Comments
In accordance with the above cited Paperwork Reduction Act legislation, comments on the AHRQ's information collection are requested with regard to any of the following: (a) Whether the proposed collection of information is necessary for the proper performance of functions of AHRQ, including whether the information will have practical utility; (b) the accuracy of the Agency's estimate of the burden (including hours and costs) of the proposed collection of information; (c) ways to enhance the quality, utility, and clarity of the information to be collected; and (d) ways to minimize the burden of the collection of information on respondents, including the use of automated collection techniques or other forms of information technology.
Comments submitted in response to this notice will summarized and included in the request for OMB approval of the proposed information collection. All comments will become a matter of public record.
Dated: September 16, 2004.
Carolyn M. Clancy,
Director.
[FR Doc. 0421339 Filed 92204; 8:45 am]
BILLING CODE 416090M
FOR FURTHER INFORMATION CONTACT
Cynthia D. McMichael, AHRQ, Reports Clearance Officer, (301) 4271651.