Federal Register: October 2, 2008 (Volume 73, Number 192)
DOCID: fr02oc08-29 FR Doc E8-23191
DEPARTMENT OF COMMERCE
International Trade Administration
DOCUMENT ACTION: Notice.
Proposed Information Collection; Comment Request; Comment Card for E-mail Taglines
DATES: Written comments must be submitted on or before December 1, 2008.
The Department of Commerce, as part of its continuing effort to reduce paperwork and respondent burden, invites the general public and other Federal agencies to take this opportunity to comment on proposed and/or continuing information collections, as required by the Paperwork Reduction Act of 1995.
Agency Information Collection Activities; Proposals, Submissions, and Approvals,
The International Trade Administration's U.S. Commercial Service is
mandated by Congress to help U.S. businesses, particularly small and
mediumsized companies, export their products and services to global
markets. As part of its mission, the U.S. Commercial Service (CS)
currently uses customer satisfaction surveys to collect feedback from
U.S. business clients that pay for services performed by CS. These
surveys ask the client to evaluate CS on its customer service
provision. The results from the surveys are used to make improvements
to the agency's business processes in order to provide better and more
effective export assistance to U.S. companies. In addition to
soliciting client feedback after a service is delivered, the CS would
like to add a tagline with a link to a Comment Card at the bottom of
all employees' email messages to enable clients to submit feedback
anytime they see fit. The actual tagline would encourage recipients of
the email to click the Comment Card link and provide feedback on service quality. Samples of taglines could be similar to:
(1) ``Please tell me about the quality of service that I have provided to you;'' or
(2) ``Please let me know how well I have served you.''
A link to a Comment Card would immediately follow the tagline. The purpose of the attached card is to collect feedback from U.S. businesses that interact with CS employees. This information will be used for quality assurance purposes. Survey responses will be used to assess client satisfaction, identify client issues, record client results and recognize exemplary service providers.
II. Method of Collection
Comment Card link embedded in employees' email taglines; clients will fill out and submit the Comment Cards electronically.
OMB Control Number: None.
Form Number(s): None.
Type of Review: Regular submission.
Affected Public: Business or other forprofit organizations.
Estimated Number of Respondents: 5,000.
Estimated Time per Response: 510 minutes.
Estimated Total Annual Burden Hours: 833.
Estimated Total Annual Cost to Public: $0.
V. Request for Comments
Comments are invited on: (a) Whether the proposed collection of information is necessary for the proper performance of the functions of the agency, including whether the information shall have practical utility; (b) the accuracy of the agency's estimate of the burden (including hours and cost) of the proposed collection of information; (c) ways to enhance the quality, utility, and clarity of the information to be collected; and (d) ways to minimize the burden of the collection of information on respondents, including through the use of automated collection techniques or other forms of information technology.
Comments submitted in response to this notice will be summarized and/or included in the request for OMB approval of this information collection; they also will become a matter of public record.
Dated: September 26, 2008.
Management Analyst, Office of the Chief Information Officer. [FR Doc. E823191 Filed 10108; 8:45 am]
BILLING CODE 3510FPP
FOR FURTHER INFORMATION CONTACT
Requests for additional information or
copies of the information collection instrument and instructions should be directed to Suzan WintersPhone: (202) 4826042,
Suzan.Winters@mail.doc.gov, Fax: (202) 4822599.