Federal Register: June 19, 2009 (Volume 74, Number 117)
DOCID: fr19jn09-77 FR Doc E9-14473
FEDERAL COMMUNICATIONS COMMISSION
Federal Communications Commission
Docket ID: [CG Docket 03-123; DA 09-1318]
NOTICE: NOTICES
DOCID: fr19jn09-77
DOCUMENT ACTION: Notice.
SUBJECT CATEGORY:
Telecommunications Relay Services and Speech-to-Speech Services for Individuals With Hearing and Speech Disabilities
DATES: Complaint logs are due on or before July 1, 2009.
DOCUMENT SUMMARY:
In this document, the Commission reminds telecommunications relay services (TRS) providers and state TRS administrators that they must submit their annual consumer complaint log summaries. In addition, the Commission reminds TRS providers and state administrators of their ongoing obligations to submit to the Commission a contact person or office for TRS consumer information and complaints and to notify the Commission of any substantive changes to their TRS programs.
SUMMARY:
Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities
SUPPLEMENTAL INFORMATION
This is a summary of the Commission's document DA 091318. The full text of DA 091318 and subsequently filed documents in this matter are available for public inspection and copying during regular business hours at the FCC Reference Information Center, Portals II, 445 12th Street, SW., Room CYA257, Washington, DC 20554. They may also be purchased from the Commission's duplicating contractor at Portals II, 445 12th Street, SW., Room CYB402, Washington, DC 20554; the contractor's Web site, http:// www.bcpiweb.com; or by calling (800) 3783160. DA 091318 and subsequently filed documents in this matter may also be found by searching ECFS at http://www.fcc.gov/cgb/ecfs (insert CG Docket No. 03 123 into the Proceeding block).
To request materials in accessible formats for people with disabilities (Braille, large print, electronic files, audio format), send an email to fcc504@fcc.gov or call the Consumer and Governmental Affairs Bureau at (202) 4180530 (voice), (202) 4180432 (TTY). DA 09 1318 can also be downloaded in Word or Portable Document Format (PDF) at: http://www.fcc.gov/cgb/dro/trs.html. Synopsis
The Commission reminds TRS providers that they must submit their annual consumer complaint log summaries for the 12month period ending May 31, 2009, on or before Wednesday, July 1, 2009, pursuant to 47 CFR 64.604(c)(1) of the Commission's rules. State TRS programs should report all complaints made to the state agency, as well as those made to the state's TRS provider. TRS providers that provide interstate traditional TRS, interstate SpeechtoSpeech (STS), interstate captioned telephone services (CTS), IP CTS, IP Relay, or Video Relay Service (VRS) are also required to submit complaint log summaries. Complaint log summaries shall include, at a minimum, the total number of interstate relay calls by type of TRS, the number of complaints received that allege a violation of the federal TRS mandatory minimum standards, the date of the complaint, the nature of the complaint, the date of its resolution, and an explanation of the resolution. [[Page 29211]]
In addition, TRS providers and state administrators are also reminded that, pursuant to 47 CFR 64.604(c)(2) of the Commission's rules, they are required to submit to the Commission a contact person or office for TRS consumer information and complaints. The submission shall include the name and address of the state or provider person or office that receives complaints, grievances, inquiries, and suggestions; the voice, TTY, and fax numbers for that office; the email address; and the physical address to which correspondence should be sent. Any changes in contact information for certified state TRS programs and/or interstate TRS providers should be sent to TRS_ POC@fcc.gov.
Finally, the Commission reminds TRS providers and state
administrators that pursuant to 47 CFR 64.606(f)(1) of the Commission's
rules, they are required to notify the Commission of any substantive
changes in their TRS programs within 60 days of when they occur, and
must certify that the state TRS program continues to meet federal
minimum standards after implementing the substantive change. Notices of
substantive changes in TRS Programs must reference CG Docket No. 03 123.
Federal Communications Commission.
Suzanne M. Tetreault,
Acting Deputy Chief, Consumer and Governmental Affairs Bureau. [FR Doc. E914473 Filed 61809; 8:45 am]
BILLING CODE 671201P
FOR FURTHER INFORMATION CONTACT
For further information regarding this Public Notice, contact Arlene Alexander, Consumer and Governmental Affairs Bureau, Disability Rights Office (202) 4180581 (voice), (202) 4180183 (TTY), or email Arlene.Alexander@fcc.gov.