Federal Register: October 14, 2009 (Volume 74, Number 197)
DOCID: fr14oc09-110 FR Doc E9-24635
DEPARTMENT OF VETERANS AFFAIRS
Veterans Affairs Department
OMB ID: [OMB Control No. 2900--New (Call Center)]
NOTICE: NOTICES
DOCID: fr14oc09-110
DOCUMENT ACTION: Notice.
SUBJECT CATEGORY:
Agency Information Collection (Call Center Satisfaction Survey) Activities Under OMB Review
DATES: Comments must be submitted on or before November 13, 2009.
DOCUMENT SUMMARY:
In compliance with the Paperwork Reduction Act (PRA) of 1995 (44 U.S.C. 350121), this notice announces that the Veterans Benefits Administration (VBA), Department of Veterans Affairs, will submit the collection of information abstracted below to the Office of Management and Budget (OMB) for review and comment. The PRA submission describes the nature of the information collection and its expected cost and burden and it includes the actual data collection instrument.
SUMMARY:
Agency Information Collection Activities; Proposals, Submissions, and Approvals
SUPPLEMENTAL INFORMATION
Title: VBA Call Center Satisfaction Survey.
OMB Control Number: 2900New (Call Center).
Type of Review: New collection.
Abstract: VBA maintains a commitment to improve the overall quality of service for Veterans. Feedback from Veterans regarding their recent experience to the VA call centers will provide VBA with three key benefits to: (1) Identify what is most important to Veterans; (2) determine what to do to improve the call center experience; and (3) serve to guide training and/or operational activities aimed at enhancing the quality of service provided to Veterans and active duty personnel.
An agency may not conduct or sponsor, and a person is not required to respond to a collection of information unless it displays a currently valid OMB control number. The Federal Register Notice with a 60day comment period soliciting comments on this collection of information was published on July 31, 2009, at pages 3826238263.
Affected Public: Individuals or households.
Estimated Annual Burden: 675 hours.
Estimated Average Burden per Respondent: 15 minutes.
Frequency of Response: On occasion.
Estimated Number of Respondents: 2,700.
Dated: October 8, 2009.
[[Page 52840]]
By direction of the Secretary.
Denise McLamb,
Program Analyst, Enterprise Records Service.
[FR Doc. E924635 Filed 101309; 8:45 am]
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